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Category Archives: Operations

5 Things a Small Business Owner Will Never Tell You

5 Things a Small Business Owner Will Never Tell You

Starting and running your own business is hard…..really hard.  Some days in fact you may question why you ever made the entrepreneurial leap of faith.  Having your own business is alot like riding a roller coaster, lots of highs and lows, and sometimes you may get queasy. Anyone that has their own business has, atContinue Reading

8 Principals and Laws Every Business Owner Should Know

8 Principals and Laws Every Business Owner Should Know

Every great business should be governed by a set of rules and laws that they follow. As the owner of your business, you largely create these sets of laws and principles.  These may take the form of your customer service promise, your employee code of conduct, and how you as a business owner operate yourContinue Reading

Four Things You Can Learn From an Unhappy Customer

Four Things You Can Learn From an Unhappy Customer

Did you know that as a business owner, unhappy customers are one of the biggest learning tools in your arsenal? While you want to make all your customers happy, you aren’t going to learn a lot from your happy customers. Your unhappy customers, on the other hand, have much to teach you, so stay connectedContinue Reading

Small Business Toolbox – March Sixteenth

Small Business Toolbox – March Sixteenth

Each week I like to post useful tools and resources that you may be able to use for your business.  The resources I post here are either free or available at a low cost.I don’t go into much detail here, so feel free to check them out yourself and let me know what you think.Continue Reading

You Can’t Automate Your Customer Relationships

You Can’t Automate Your Customer Relationships

An acquaintance of mine called me last week for some advice. Usually when someone asks you for advice, all they really want is for you to confirm to them what they have already decided on. This friend is in the insurance industry and wanted to know what technologies she can use to create stronger relationshipsContinue Reading

The Essential VoIP Guide For Small Business

The Essential VoIP Guide For Small Business

I’m sure by now you’ve heard about making calls over the internet, or the official term for it, Voice over IP….or VoIP for short.  From Skype to Gmail, it seems like VoIP communications are everywhere. The questions is, is your business ready to make the switch from a traditional telephone service to VoIP communications? BothContinue Reading

7 Great Accounting Tips For Your Small Business

7 Great Accounting Tips For Your Small Business

Starting your own small business can be a dream come true. Among other things, it’s a way to follow your passion, control your destiny, choose who you work with, get an incredible sense of satisfaction and of course, make money. However, some of the responsibilities that come with it will be outside your area ofContinue Reading

5 Steps To Turn Customers Into Advocates For Your Business

5 Steps To Turn Customers Into Advocates For Your Business

Customers are the lifeblood of any business, without them you actually don’t have a business. Every business dreams of having enthusiastic customers, ones who look for any opportunity to spread the good word about their business and it’s excellent service.  The question is, how do you turn your satisfied customers into enthusiastic advocates for yourContinue Reading

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